Shipping & Refund Policy
Shipping Policy
Processing Time
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Orders are generally shipped within 7 business days after payment confirmation.
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Business days exclude weekends and Japanese national holidays.
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Delays may occur during peak seasons, holidays, or unforeseen circumstances.
Shipping Areas & Fees
Shipping Fees by Region:
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Japan: Free - Nationwide delivery
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Asia (Other): 3,000 JPY - Customs duties not included
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America & Europe: 3,000 JPY - Customs duties not included
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Other Regions: Calculated at checkout - will be canceled if delivery is unavailable
⚠️ Important Notice
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Customs duties, VAT, import taxes, and handling fees are not included in the above rates. These must be paid by the Customer.
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The Company reserves the right to revise shipping fees, suspend shipping to certain regions, or cancel orders if delivery is restricted or impossible.
Delivery Method
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Shipments are handled by Japan Post and international courier services.
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Delivery times depend on postal and courier operations in Japan and the destination country.
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Estimated delivery times are not guaranteed.
Risk of Loss
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Risk transfers to the Customer once the package is handed over to Japan Post or the designated courier.
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The Company is not responsible for postal/courier delays, damage, loss, theft, or customs seizure.
Return & Refund Policy
General Policy
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Due to the consumable nature of tea, returns or exchanges are not accepted once opened, except where required by law.
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Returns of unopened items are only accepted with prior approval.
Defective or Wrong Items
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Claims must be made within 7 calendar days of receipt with proof (e.g., photos).
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If approved, refunds/replacements are limited strictly to the product purchase price.
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Shipping fees, duties, and related charges are non-refundable.
Cancellation Policy
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Orders cannot be cancelled after confirmation, except where required by law.
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Unpaid orders may be cancelled automatically without liability.